What is a cookie?

A “cookie” is a small, harmless text file that a website assigns to your device while you access a website. It normally contains a website name and unique user information (it will not identify you, but the computer you are using). The next time you visit that site your computer will check to see if you already have a cookie from that site. If there is an existing cookie, your computer will send the information in the cookie to the website.

Cookies are very helpful and can be used for various different purposes. These include:

• navigating between pages efficiently
• keeping you signed in
• understanding how you use our site so we can improve the way our site works and the relevance of our content for you
• enabling the automation of certain features
• remembering your preferences

If you refuse all cookies, some parts of our website may not work. You can also view our privacy policy.

How we use cookies

The Site uses the following types of cookies:

1. ‘session cookies’ which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;
2. ‘persistent cookies ‘ which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in;
3. ‘third-party cookies’ which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.

Cookies do not contain any information that personally identify you, for example name, date of birth.

You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We also use tools called “Google Analytics 4” and “Hotjar” to collect information about your use of the Site.

Google Analytics 4 collects information such as how often users access the Site, which pages they visit, when they do so, etc. We use the information we obtain from Google Analytics only to improve our Site and services.

We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

Hotjar is used in order to better understand our users’ needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website.

Hotjar stores this information on our behalf in a pseudonymised user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. Hotjar’s ability to use and share information collected by Hotjar about your visits to this Site is restricted by the HotJar Terms of Service and Hotjar Privacy Policy.

Changing your cookie preferences

You can set your browser software to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time.

For more information about cookies and how to disable them, visit the Information Commissioner’s webpage on cookies.

You can opt out of being tracked by Google Analytics across websites.

Access to your information

You have the right to access a copy of the personal information the Site holds about you and to have any inaccuracies corrected. If you would like a copy of some or all of your personal information, please write to:

We will ask for proof of your identity before we supply a copy of any personal information.

Changes to our cookie information

We regularly review our cookie information to keep it up to date. Any changes that we make will be posted on our website.